FAQ
iZugar Extension Cable
How to connect extension cable?
2 Easy Steps
- First, connect the female plug to the Omni, Stereo Module or other devices
- Then, connect to the camera side
- Do not coil up or stack up the cables for reducing interference.
- Wrap the cable with aluminum foil for shielding from other electromagnetic fields, which is likely needed for working on a drone.
- Do not over stretch the cable or fold it too hard.
Known Issue
- The cable was designed for controlling, and power distribution may not be ideal over long distance with this kind of cable, so please power up the camera with batteries.
iZugar MKX19 Fisheye Lens
What’s make iZugar MKX19 Fisheye lens so unique?
The iZugar MKX19 Fisheye lenses provides more overlapping which make the stitching result and color blending more promising. Its also a little sharper.
This special 194 degree fisheye lenses, exclusively designed and manufactured by iZugar. is an almost perfect theta lense with minimal distortion, which make it possible to restore the image in an undistorted way.
The lens quality is much better than the original GoPro lens and many other mini lens in the market and this make the iZugar lens special.
iZugar MKX200 Fisheye Lens
How to calibrate focus for MKX200 3.8mm fisheye lens?
How to mount iZugar MKX200?
The iZugar MKX200 is a compact premium fisheye lens, at 200 deg fov with no distortion and chromatic aberration. With the ultra short TTL design, and we are saving space on the lens body too.
iZugar MKX22 Fisheye Lens
iZugar MKX22 Fisheye Lens User Manual available for download
iZugar User Manual available for download, please click the link below:
iZugar MKX22 Fisheye Lens User Manual (English)
iZugar MKX22 魚眼使用说明书 (Chinese)
iZugar MKX22 Fisheye Lens User Manual (English)
iZugar MKX22 魚眼使用说明书 (Chinese)
What is the best distance for iZugar MKX22 focus calibration?
Calibrating your lenses is actually very simple, and it is very important! Lenses need to be calibrated to each camera so you can get sharp images and accurate focusing.
We recommend you to take 1.5M as a starting reference.
What’s make iZugar MKX22 Fisheye lens so unique?
Technical details available on this spec sheet.
*iZugar MKX22 fisheye compatible with Micro Four Third Camera such as BlackMagic, Panasonic GH4 / GX85…etc
However, for ZCam E1, we can only guarantee the iZugar MKX22 fisheye quality with ZCam E1 – iZugar Custom Edition.
We cannot help with ZCam E1 that you get from other sources. For more info on the iZugar Custom Edition, please visit here https://www.izugar.com/faq/izugar_e1/
iZugar Z2XC FAQ
Why Z2XC?
There are numerous benefits of using two lenses to capture the full spherical video:
- Synchronization on multiple video camera has been a long nightmare for 360 video makers. Although software can help finding the most approximation of the sync points among the cameras, the random behavior of the camera shutter made video stitching a very tough work. With the revolutionary super fisheye lens at 194 deg FOV, we can take the full spherical environment with just two camera yet keeping the output at the highest resolution available, and we can use the official Gopro Dual Hero module to synchronize two cameras. No more hassle to locate the best sync points as the video sources were perfectly synced.
- Parallax is another physical limitation of taking 360 video. With conventional 6 unmodified Gopro camera, objects have to be kept at 2 meters away from the camera or it shall be challenging to keep the output image from breaking. With our super fisheye lens with 194 deg FOV, objects beyond as short as 0.4m can be stitched perfectly, enabling seamless 360 video in a narrow corridor for indoor real estate shooting, which is in high demand but impossible to do with traditional multi-camera devices.
- Tiny size & light weight can be another huge benefit. It can be installed on smaller drone for higher portability with longer flight time, the tiny size make it easily blended into the scene without making much disturbance to the scene, especially useful for capturing live events.
What is the output resolution of Z2XC?
Z2XC can get full spherical view covered by using the 4:3 video modes for capturing the full image circle.
- Usually with two 1440p input video, the size of output video is 2800×1400@30fps; The new 2.7k 4:3 mode on Hero4Black can make 4000×2000@30fps output with AVP;
- With Photo mode, the output resolution is slightly more than 5000x2500px.
Why you are using iZugar MKX19 Fisheye in Z2XC?
The iZugar MKX19 Fisheye lenses provides more overlapping which make the stitching result and color blending more promising.
This special 194 degree fisheye lenses that designed and manufactured by iZugar is a almost theta lense, which make it possible to restore the image in an undistorted way.
The lens quality is much better than the original lens or the lens in the market and this make the iZugar lens special.
This special 194 degree fisheye lenses that designed and manufactured by iZugar is a almost theta lense, which make it possible to restore the image in an undistorted way.
The lens quality is much better than the original lens or the lens in the market and this make the iZugar lens special.
Is Z2XC taking full spherical coverage?
Yes, it’s full spherical. Thanks to the super wide coverage, the lens is seeing behind the camera and able to blend with each others. The zenith & nadir spot were captured nicely with Z2XC.
Are iZugar lenses, rigs, accessories compatible with GoPro HERO3 & 4?
iZugar lenses, rigs, accessories are compatible with GoPro HERO4 Black, HERO3 Silver, HERO3 & HERO3+ accessories.
Can I recharge my GoPro batteries with the cameras mounted?
Yes. You can simultaneously charge and record with the cameras mounted by Z2XC, Z3X, Z4X. To do this, you can use the supplied USB cable. Use that to connect your camera to USB wall charger or auto charger that outputs 5V and 1A.
You might want some mini-USB plugs with slimmer design. It is also easy to craft the mount a little to fit your cables.
From our experience, a fully-charged battery approximate last 45mins when shooting continuously.
Can I use other lens with the iZugar mount?
With iZugar premium lens, you can get full spherical pano if the full 180x180x180 field of view was captured by the cameras. However, most lenses available in the market are not making sharp & nice color at the rim zone of the circular image, making the stitching work very difficult and down grade the output quality.
iZugar tested over 30 mini lenses from the market before making our very own one. We designed our own lens to maximize the FOV based on GoPro Hero 4 and produce sharp image at the edge, enabling sharp panorama at all regions.
How about POV360?
Immersive POV 360 can also be possible with the Z2XC system. With the super short working radius, producers can set the system at the chest or shoulder of the actors, and audience shall able to see at the very real first person perspective as if they were seeing what the actor seeing, without broken images everywhere.
How can I control multiple cameras?
Pair your multiple cameras with 1 WIFI before installation to the mount.
Once the multiple cameras are paired to a remote, the remote controls all cameras at the same time.
Once the multiple cameras are paired to a remote, the remote controls all cameras at the same time.
How to choose the right microSD card?
You will need a SD card which is fast enough to record 4K video, has some of the fastest transfer and in-camera speeds.
We recommend to get a UHS-1 cards with 4K UHD, speed up to 95MB/s to support the camera.
We recommend to get a UHS-1 cards with 4K UHD, speed up to 95MB/s to support the camera.
How to display 3D360 on Oculus Rift, view on Internet and smartphones
Currently there are many free players can play 3D360 media nicely on desktop such as VRplayer, Kolor Eyes player, and Totalcinema360. Select the media source as 2D spherical format and track with Oculus Rift DK2, users shall able to see the panoramic video with head tracking. Users can also view the 360 immersively on smartphone HMD adaptors like iZugar ZVR-lite, Google Cardboard or the Samsung Gear VR with 360 video playback apps, such as Kolor Eyes player (iOS/android) or VRplayer (android) or our new app. Users can still track the 360 and display them nicely with full screen without the HMD adapter.
How to stitch videos together?
Stitching work can be done fairly fast with a simple click when you apply the lens preset correct.
You may view the stitching video and download the preset file here.
The preset file serves as a quick start and optimization is needed to fix the parallax artifacts.
Is it difficult to change the lens by myself?
Lens change of Hero4/Hero3+/Hero 3 Camera is easy with the following steps:
Please find below the lens change video.
Please find below the lens change video.
Is there any warranty on the modified GoPro®?
Product warranty by GoPro® becomes invalid after applying any small modification or disintegration onto the product. <br>
In this case, iZugar cannot take any responsibility for any modification applied to the GoPro® product.
However, we will stress-tests the GoPro before any modification.Is Z2XC compatible with the stereoscopic module by Gopro?
Yes, with an optical mount for Hero3+ Black, user can get perfect sync video by using with the stereo 3D module by Gopro.
The mount have more space in between to accommodate the two modules, available upon request.
The Z2XC shows 1 cam in landscape while the other in portrait mode.
Why is that? Doesn’t that hurt the stitching process since the aspect ratios are off with 4:3 modes?
Why is that? Doesn’t that hurt the stitching process since the aspect ratios are off with 4:3 modes?
We are shooting in full circular Fisheye image with iZugar MKX19 Fisheye lenses which allow us take everything and stitch well in most normal shooting conditions.
The original design was inherited from the HERO3+ generation which we can work with the stereo sync module with short cabling.
Unless in extreme conditions, such as fast moving scenes, the 2704x2028px@30fps video input mode is not able to catch the object clearly, you could select the 1440p mode at 60 or 80fps output. or you may consider Z3X or Z4X for 4K output.
The original design was inherited from the HERO3+ generation which we can work with the stereo sync module with short cabling.
Unless in extreme conditions, such as fast moving scenes, the 2704x2028px@30fps video input mode is not able to catch the object clearly, you could select the 1440p mode at 60 or 80fps output. or you may consider Z3X or Z4X for 4K output.
What’s make iZugar Armor Mount so unique?
The iZugar Armor Mount made with Aircraft Grade Aluminum, which helps to avoid cameras overheating issue. This unique material is durable, and also extremely light.
Why Z2XC is useful for shooting Live streaming 360 for VR?
Live streaming 360 was used to be complex and costly as a server need to take 6 HDMI feeds and stitch them in real time before it can be transmitted over the network.
With just 2 camera and pre-calibrated lenses, we can stream the dual video signal directly to the network, and render the seamless 360 video on-the-fly at the client side like with a smartphone app or desktop with Oculus Rift, without the need of an expensive realtime stitching workstation.
With the cost reduction for more than 10 times, we shall expect live streaming 360 shall be more popular and serve the world better.
iZugar Z2XL-S FAQ
Protected: How to Assemble Z2XL-S?
Protected: How to use the Lanc Controller Box?
Protected: iZugar Z2XL-S Sync Demo (For Sony a7R II)
Protected: Quick Reference Guide for Z2XL-S
iZugar Z2XL180 FAQ
Any limitation on length of continuous shooting of E1 iZugar Custom Editon(>90 minutes in 4K)?
According to the manufacturer, camera could shot upto 90 minutes on full charge.
The camera could ran on the charger to extend the operating time longer than 90 minutes.
There is no limitation to the recording length of this camera except as to memory card size and battery life
Any tips for easy focus calibration on E1 – iZugar Edition?
Since the image is highly compressed onto a circle, you may want to zoom in for seeing the details when watching through the small display on the back. Simply set the camera to 1:1 mode (like 1920*1920 or 2432*2432) and use the MF assist mode, you can zoom into the center portion. by checking some calibration chart or something with high contrast you can calibrate your lens much easier.
Or, it you get access to some nice external display which can zoom 100% and with peaking function, the job could be done much faster.
How long does the battery last when shooting?
The battery has a 2,000mAh capacity and is user removable, and Z Camera will include two batteries with the unit. Battery life varies depending on usage. Recording at 4K with Wi-Fi turned on will result in 45 minutes of recording time on a charge, while turning Wi-Fi off will increase the run time to 80 minutes.
How to assemble Z2XL180?
Step by step on how to assemble the Z2XL180.
How to choose the right microSD card?
You will need a SD card which is fast enough to record 4K video, has some of the fastest transfer and in-camera speeds.
We recommend to get a UHS-1 cards with 4K UHD, speed up to 95MB/s to support the camera.
We recommend to get a UHS-1 cards with 4K UHD, speed up to 95MB/s to support the camera.
How to stitch videos together?
Stitching work can be done fairly fast with a simple click when you apply the lens preset correct.
You may view the stitching video and download the preset file here.
The preset file serves as a quick start and optimization is needed to fix the parallax artifacts.
How to use the sync cable for Z2XL180?
1. Download the CFG file HERE under the folder \MISC on every SD cards for the rig.
2. Make the required connection as shown in the sync cable layout below.
iZugar MKX22 Fisheye Lens User Manual available for download
iZugar User Manual available for download, please click the link below:
iZugar MKX22 Fisheye Lens User Manual (English)
iZugar MKX22 魚眼使用说明书 (Chinese)
iZugar MKX22 Fisheye Lens User Manual (English)
iZugar MKX22 魚眼使用说明书 (Chinese)
What is the best distance for iZugar MKX22 focus calibration?
Calibrating your lenses is actually very simple, and it is very important! Lenses need to be calibrated to each camera so you can get sharp images and accurate focusing.
We recommend you to take 1.5M as a starting reference.
Why?
For best performance, we want a perfect hardware to match our precise optics. A super fisheye lens is super sensitive to the mechanical tolerance. iZugar work with ZCam to make sure every single frame deliver the highest quality that the super fisheye lens could get.The Upgrades
The ZCam E1 – iZugar Custom Edition featured hardware and firmware upgrade.- The custom mount has been re-calibrated for peak focus performance.
- Featured with an exclusive 1:1 video mode for fisheye capturing.
- At 2432 by 2432 pixel at 30fps, we can:
- take the circular image at higher pixel efficiency.
- have similar field of view on both vertical and horizontal directions.
- a great help in stereoscopic workflow!
- Excluding the dark corner.
- a more accurate exposure metering for circular image!
Quality
We guarantee the quality of the combo (iZugar Z4XL) yet we can’t help if you use E1 from other sources as it may not be fully compatible.What is the mounting thread on iZugar Z2XL180?
You will need a standard 1/4″ screw thread for attachment the rig to your tripod or monopod.
What’s make iZugar MKX22 Fisheye lens so unique?
Technical details available on this spec sheet.
*iZugar MKX22 fisheye compatible with Micro Four Third Camera such as BlackMagic, Panasonic GH4 / GX85…etc
However, for ZCam E1, we can only guarantee the iZugar MKX22 fisheye quality with ZCam E1 – iZugar Custom Edition.
We cannot help with ZCam E1 that you get from other sources. For more info on the iZugar Custom Edition, please visit here https://www.izugar.com/faq/izugar_e1/
iZugar Z3XC FAQ
Why Z3XC?
The Z3X was designed for addressing the daily problems of professional 360 video producers who may need to take 360 video in compact space. Usually they have to set the video system on a very long pole in order to get the seamless stitching result, however sometimes it’s just not possible due to physical limitation of the space or it’s unable to balance while shooting, such as filming 360 on a surf board.
By having excessive overlapping between cameras, we have more forgiving margin to work with and we can have much shorter working radius, shrinking from traditionally 2m down to 0.5m with the Z3X.
With Z3XC, 360 producers can now take indoor seamless full spherical 360 video without broken images everywhere. Without using a long pole, we can make the 360 video at a much normal first person perspective, which shall make the 360 more immersive as viewer shall no longer peeking a virtual scene from a remote spot, as they can BE at the center of the scene.
What is the output resolution of Z3X?
The Z3X can work with 16:9 4k/2.7k mode, as well as taking full circular image with 4:3 modes.
- Usually with three 2.7k input video, the size of output video is 4K@30fps;
- The new 4k@30 mode of hero4 is likely supported, making almost 6k output;
- With Photo mode, the output resolution is 5800×2900 pixel.
What is the difference: Z3XC vs Z3XB?
Z3XC is the upgraded version of Z3XB
Design and build
The Z3XC is pretty much identical to the Z3XB in terms of design and build, just as you can see from the pictures.Both Z3XB & Z3XC is using 3 cameras with a very similar mount.
Lenses
The Z3XC has a major advantage over the Z3XB when it comes to lensesThe Z3XB is using the orginal iZugar MKX13 Fisheye lenses with FOV185.
The iZugar MKX13 Fisheye lenses is the first mini 185 fisheye lens rated at 10MP, it provides right enough overlapping for stitching and high resolution.
The upgraded Z3XC is using iZugar MKX19 Fisheye lenses with FOV194.
The iZugar MKX19 Fisheye lenses provides more overlapping which make the stitching result and color blending more promising.
This special FOV194 fisheye lenses that designed and manufactured by iZugar is a almost theta lens, which make it possible to restore the image in an undistorted way.
What is Z3X over Z2XC?
Z3X is designed for Live Streaming 360.
1. Z3X makes better color blending in the output picture
Especially when shooting in high contrast area with one lens shooting bright and the other one shooting dark, the color transition will be much smoother if more cameras was used.
2. Z3X can shoot at closer distance.
We made a VR commercial video for Samsung. The Z3X was mounted on the backpack at just 30cm away from the actor’s head.
3. Z3X operate at higher frame rate.
– Z2XC bind to 2.7K4:3@30 Video Mode or 1440p@48/60/80, making output at 4K@30 or 3K@48/60/80;
– With Z3X, we can have up to 2.7K@60, making 4K@60 output.
1. Z3X makes better color blending in the output picture
Especially when shooting in high contrast area with one lens shooting bright and the other one shooting dark, the color transition will be much smoother if more cameras was used.
2. Z3X can shoot at closer distance.
We made a VR commercial video for Samsung. The Z3X was mounted on the backpack at just 30cm away from the actor’s head.
3. Z3X operate at higher frame rate.
– Z2XC bind to 2.7K4:3@30 Video Mode or 1440p@48/60/80, making output at 4K@30 or 3K@48/60/80;
– With Z3X, we can have up to 2.7K@60, making 4K@60 output.
Is Z3X taking full spherical coverage?
Yes, it’s full spherical. The zenith spot is well covered if the ceiling is more than 2m away from the camera.
Are iZugar lenses, rigs, accessories compatible with GoPro HERO3 & 4?
iZugar lenses, rigs, accessories are compatible with GoPro HERO4 Black, HERO3 Silver, HERO3 & HERO3+ accessories.
Can I recharge my GoPro batteries with the cameras mounted?
Yes. You can simultaneously charge and record with the cameras mounted by Z2XC, Z3X, Z4X. To do this, you can use the supplied USB cable. Use that to connect your camera to USB wall charger or auto charger that outputs 5V and 1A.
You might want some mini-USB plugs with slimmer design. It is also easy to craft the mount a little to fit your cables.
From our experience, a fully-charged battery approximate last 45mins when shooting continuously.
Can I use other lens with the iZugar mount?
With iZugar premium lens, you can get full spherical pano if the full 180x180x180 field of view was captured by the cameras. However, most lenses available in the market are not making sharp & nice color at the rim zone of the circular image, making the stitching work very difficult and down grade the output quality.
iZugar tested over 30 mini lenses from the market before making our very own one. We designed our own lens to maximize the FOV based on GoPro Hero 4 and produce sharp image at the edge, enabling sharp panorama at all regions.
How can I control multiple cameras?
Pair your multiple cameras with 1 WIFI before installation to the mount.
Once the multiple cameras are paired to a remote, the remote controls all cameras at the same time.
Once the multiple cameras are paired to a remote, the remote controls all cameras at the same time.
How to choose the right microSD card?
You will need a SD card which is fast enough to record 4K video, has some of the fastest transfer and in-camera speeds.
We recommend to get a UHS-1 cards with 4K UHD, speed up to 95MB/s to support the camera.
We recommend to get a UHS-1 cards with 4K UHD, speed up to 95MB/s to support the camera.
How to display 3D360 on Oculus Rift, view on Internet and smartphones
Currently there are many free players can play 3D360 media nicely on desktop such as VRplayer, Kolor Eyes player, and Totalcinema360. Select the media source as 2D spherical format and track with Oculus Rift DK2, users shall able to see the panoramic video with head tracking. Users can also view the 360 immersively on smartphone HMD adaptors like iZugar ZVR-lite, Google Cardboard or the Samsung Gear VR with 360 video playback apps, such as Kolor Eyes player (iOS/android) or VRplayer (android) or our new app. Users can still track the 360 and display them nicely with full screen without the HMD adapter.
How to stitch videos together?
Stitching work can be done fairly fast with a simple click when you apply the lens preset correct.
You may view the stitching video and download the preset file here.
The preset file serves as a quick start and optimization is needed to fix the parallax artifacts.
Is it difficult to change the lens by myself?
Lens change of Hero4/Hero3+/Hero 3 Camera is easy with the following steps:
Please find below the lens change video.
Please find below the lens change video.
Is there any warranty on the modified GoPro®?
Product warranty by GoPro® becomes invalid after applying any small modification or disintegration onto the product. <br>
In this case, iZugar cannot take any responsibility for any modification applied to the GoPro® product.
However, we will stress-tests the GoPro before any modification.iZugar Z4XC FAQ
Why Z4X?
The Z4X was designed for addressing the daily problems of professional 360 video producers who may need to take 360 video in compact space. Usually they have to set the video system on a very long pole in order to get the seamless stitching result, however sometimes it’s just not possible due to physical limitation of the space or it’s unable to balance while shooting, such as filming 360 on a surf board.
By having excessive overlapping between cameras, we have more forgiving margin to work with and we can have much shorter working radius, shrinking from traditionally 2m down to 0.5m with the Z4X. With Z4X, 360 producers can now take indoor 360 video without broken seams everywhere. Without the long pole, we can make the 360 video at a much normal first person perspective, which shall make the 360 more immersive as viewer shall no longer peeking a virtual scene from a remote spot, as they can BE at the center of the scene.
By having excessive overlapping between cameras, we have more forgiving margin to work with and we can have much shorter working radius, shrinking from traditionally 2m down to 0.5m with the Z4X. With Z4X, 360 producers can now take indoor 360 video without broken seams everywhere. Without the long pole, we can make the 360 video at a much normal first person perspective, which shall make the 360 more immersive as viewer shall no longer peeking a virtual scene from a remote spot, as they can BE at the center of the scene.
What is the output resolution of Z4X?
Z4XC can work with 16:9 4k/2.7k mode, as well as taking full circular image with 4:3 modes.
- Usually with three 2.7k input video, the size of output video is 4K@30fps;
- The new 4k@30 mode of hero4 is likely supported, making 6k output;
- With Photo mode, the output resolution is 5800×2900 pixel.
What is the difference: Z4XC vs Z4XB
Z4XC is the upgraded version of Z3XB
Design and build
The Z4XC is pretty much identical to the Z4XB in terms of design and build, just as you can see from the pictures.Both Z4XB & Z4XC is using 4 cameras with a very similar mount.
Lenses
The Z4XC has a major advantage over the Z4XB when it comes to lensesThe Z4XB is using the orginal iZugar MKX13 Fisheye lenses with FOV185.
The iZugar MKX13 Fisheye lenses is the first mini 185 fisheye lens rated at 10MP, it provides right enough overlapping for stitching and high resolution.
The upgraded Z4XC is using iZugar MKX19 Fisheye lenses with FOV194.
The iZugar MKX19 Fisheye lenses provides more overlapping which make the stitching result and color blending more promising.
This special FOV194 fisheye lenses that designed and manufactured by iZugar is a almost theta lens, which make it possible to restore the image in an undistorted way.
Is Z4X taking full spherical coverage?
Yes, it’s full spherical. The tilting down design of the 3 horizontal camera enable to stitch a good nadir spot at close distance.
Are iZugar lenses, rigs, accessories compatible with GoPro HERO3 & 4?
iZugar lenses, rigs, accessories are compatible with GoPro HERO4 Black, HERO3 Silver, HERO3 & HERO3+ accessories.
Can I recharge my GoPro batteries with the cameras mounted?
Yes. You can simultaneously charge and record with the cameras mounted by Z2XC, Z3X, Z4X. To do this, you can use the supplied USB cable. Use that to connect your camera to USB wall charger or auto charger that outputs 5V and 1A.
You might want some mini-USB plugs with slimmer design. It is also easy to craft the mount a little to fit your cables.
From our experience, a fully-charged battery approximate last 45mins when shooting continuously.
Can I use other lens with the iZugar mount?
With iZugar premium lens, you can get full spherical pano if the full 180x180x180 field of view was captured by the cameras. However, most lenses available in the market are not making sharp & nice color at the rim zone of the circular image, making the stitching work very difficult and down grade the output quality.
iZugar tested over 30 mini lenses from the market before making our very own one. We designed our own lens to maximize the FOV based on GoPro Hero 4 and produce sharp image at the edge, enabling sharp panorama at all regions.
How can I control multiple cameras?
Pair your multiple cameras with 1 WIFI before installation to the mount.
Once the multiple cameras are paired to a remote, the remote controls all cameras at the same time.
Once the multiple cameras are paired to a remote, the remote controls all cameras at the same time.
How to choose the right microSD card?
You will need a SD card which is fast enough to record 4K video, has some of the fastest transfer and in-camera speeds.
We recommend to get a UHS-1 cards with 4K UHD, speed up to 95MB/s to support the camera.
We recommend to get a UHS-1 cards with 4K UHD, speed up to 95MB/s to support the camera.
How to display 3D360 on Oculus Rift, view on Internet and smartphones
Currently there are many free players can play 3D360 media nicely on desktop such as VRplayer, Kolor Eyes player, and Totalcinema360. Select the media source as 2D spherical format and track with Oculus Rift DK2, users shall able to see the panoramic video with head tracking. Users can also view the 360 immersively on smartphone HMD adaptors like iZugar ZVR-lite, Google Cardboard or the Samsung Gear VR with 360 video playback apps, such as Kolor Eyes player (iOS/android) or VRplayer (android) or our new app. Users can still track the 360 and display them nicely with full screen without the HMD adapter.
How to stitch videos together?
Stitching work can be done fairly fast with a simple click when you apply the lens preset correct.
You may view the stitching video and download the preset file here.
The preset file serves as a quick start and optimization is needed to fix the parallax artifacts.
Is it difficult to change the lens by myself?
Lens change of Hero4/Hero3+/Hero 3 Camera is easy with the following steps:
Please find below the lens change video.
Please find below the lens change video.
Is there any warranty on the modified GoPro®?
Product warranty by GoPro® becomes invalid after applying any small modification or disintegration onto the product. <br>
In this case, iZugar cannot take any responsibility for any modification applied to the GoPro® product.
However, we will stress-tests the GoPro before any modification.What is the best distance for iZugar MKX22 focus calibration?
Calibrating your lenses is actually very simple, and it is very important! Lenses need to be calibrated to each camera so you can get sharp images and accurate focusing.
We recommend you to take 1.5M as a starting reference.
What’s make iZugar Armor Mount so unique?
The iZugar Armor Mount made with Aircraft Grade Aluminum, which helps to avoid cameras overheating issue. This unique material is durable, and also extremely light.
iZugar Z4XL FAQ
Any limitation on length of continuous shooting of E1 iZugar Custom Editon(>90 minutes in 4K)?
According to the manufacturer, camera could shot upto 90 minutes on full charge.
The camera could ran on the charger to extend the operating time longer than 90 minutes.
There is no limitation to the recording length of this camera except as to memory card size and battery life
Any tips for easy focus calibration on E1 – iZugar Edition?
Since the image is highly compressed onto a circle, you may want to zoom in for seeing the details when watching through the small display on the back. Simply set the camera to 1:1 mode (like 1920*1920 or 2432*2432) and use the MF assist mode, you can zoom into the center portion. by checking some calibration chart or something with high contrast you can calibrate your lens much easier.
Or, it you get access to some nice external display which can zoom 100% and with peaking function, the job could be done much faster.
How long does the battery last when shooting?
The battery has a 2,000mAh capacity and is user removable, and Z Camera will include two batteries with the unit. Battery life varies depending on usage. Recording at 4K with Wi-Fi turned on will result in 45 minutes of recording time on a charge, while turning Wi-Fi off will increase the run time to 80 minutes.
How to assemble Z4XL?
Step by step on how to assemble the Z4XL.
How to choose the right microSD card?
You will need a SD card which is fast enough to record 4K video, has some of the fastest transfer and in-camera speeds.
We recommend to get a UHS-1 cards with 4K UHD, speed up to 95MB/s to support the camera.
We recommend to get a UHS-1 cards with 4K UHD, speed up to 95MB/s to support the camera.
How to stitch videos together?
Stitching work can be done fairly fast with a simple click when you apply the lens preset correct.
You may view the stitching video and download the preset file here.
The preset file serves as a quick start and optimization is needed to fix the parallax artifacts.
How to use the sync cable for Z4XL?
1. Download the CFG file HERE under the folder \MISC on every SD cards for the rig.
2. Make the required connection as shown in the sync cable layout below.
- Set the micro button at the sync Cable to M for the master cam, and S for the slave cams.
- Recheck the cables. the output port from one dongle is connecting to the input port on the next one.
- Connect the sync cable when power is OFF.
- Start the master cam first, then the rest of the slaves in sequence.
- Set the same video mode & other color setting manually on every camera.
- When you press the start button on the master cam, every cam will start recording at the same moment. the light may be blinking off phase, but the video shall be recording in sync. When the shooting is done, press the shutter of the master cam again. You may also connect the master cam to it’s smartphone app and trigger the shutter wirelessly.
- Please note that only video mode is working, not in Photo mode or time lapse mode.
iZugar MKX22 Fisheye Lens User Manual available for download
iZugar User Manual available for download, please click the link below:
iZugar MKX22 Fisheye Lens User Manual (English)
iZugar MKX22 魚眼使用说明书 (Chinese)
iZugar MKX22 Fisheye Lens User Manual (English)
iZugar MKX22 魚眼使用说明书 (Chinese)
Watching live VR with Z4XL?
There are many ways to see live 360 video from the Z4XL.
Method 1:
Connect the 4 HDMI ports to a 4-port HDMI capture card on a PC (like this one), and then you can run software like Vahana by VideoStitch, or with Stereostitch. With Vahana you can have live monitor with an oculus rift or HTC Vive, with Stereostitch you can even direct watching wirelessly with a Samsung GearVR.
Method 1b:
For simplicity and portability, we can go with this device on a gaming laptop via a USB3 connection. You can get two of them for connecting 4 camera for the best result, or just connecting to two of them (an opposing pair) and still able to see in 360 when the cam were set to 2432p mode. With just two cam you may not have good stitching quality at the edge, but quite handy for monitoring on location.
Method 2:
Get a smart device like the Teradek Sphere, connect all the HDMI ports to it and it can stitch and view live 360 on an ipad, or stream with a mac
Why?
For best performance, we want a perfect hardware to match our precise optics. A super fisheye lens is super sensitive to the mechanical tolerance. iZugar work with ZCam to make sure every single frame deliver the highest quality that the super fisheye lens could get.The Upgrades
The ZCam E1 – iZugar Custom Edition featured hardware and firmware upgrade.- The custom mount has been re-calibrated for peak focus performance.
- Featured with an exclusive 1:1 video mode for fisheye capturing.
- At 2432 by 2432 pixel at 30fps, we can:
- take the circular image at higher pixel efficiency.
- have similar field of view on both vertical and horizontal directions.
- a great help in stereoscopic workflow!
- Excluding the dark corner.
- a more accurate exposure metering for circular image!
Quality
We guarantee the quality of the combo (iZugar Z4XL) yet we can’t help if you use E1 from other sources as it may not be fully compatible.What is the mounting thread on iZugar Z4XL?
You will need a standard 3/8″ screw thread for attachment the rig to your tripod or monopod.
What’s make iZugar MKX22 Fisheye lens so unique?
Technical details available on this spec sheet.
*iZugar MKX22 fisheye compatible with Micro Four Third Camera such as BlackMagic, Panasonic GH4 / GX85…etc
However, for ZCam E1, we can only guarantee the iZugar MKX22 fisheye quality with ZCam E1 – iZugar Custom Edition.
We cannot help with ZCam E1 that you get from other sources. For more info on the iZugar Custom Edition, please visit here https://www.izugar.com/faq/izugar_e1/
iZugar Z6X3DC FAQ
What is the output resolution of Z6X3DC?
Although Z6X3DC can work with 16:9 4k/2.7k mode, the 3D mount need more forgiving margin to cover extra parallax & it work best with the full circular image being captured:
- With six 1440p input video, the size of output video is 3000×3000@30/48fps with AVP;
- Making 4K output with 2.7k 4:3 mode of Hero4
- With the Photo mode, the output resolution is 6000×6000 pixel with AVP.
- Click the sample below
Why you are using iZugar MKX19 Fisheye lenses in Z6X3DC?
The iZugar MKX19 Fisheye lenses provides more overlapping which make the stitching result and color blending more promising.
This special 194 degree fisheye lenses that designed and manufactured by iZugar is a almost theta lense, which make it possible to restore the image in an undistorted way.
The lens quality is much better than the original lens or the lens in the market and this make the iZugar lens special.
This special 194 degree fisheye lenses that designed and manufactured by iZugar is a almost theta lense, which make it possible to restore the image in an undistorted way.
The lens quality is much better than the original lens or the lens in the market and this make the iZugar lens special.
Is Z6X3D taking full spherical coverage?
Unlike other 3D rigs available in the market, we have good 3D alignment in mind when designing the system. Other systems may only have good 3D in certain particular regions, or having broken images everywhere that irritating the 3D effects, or with very narrow vertical field of view. Our solution provide good stitch & good sense of 3D in most regions, except the very top & bottom regions. the Z6X3D made a trade off for better zenith spot and leave a small hole at the nadir, where tripod or other mounting located. The effective coverage is about 360x175deg. The more than necessary overlapping allow seamless stitching for both eyes at reasonable working radius, and our special tilting up design shall able to keep the zenith spot nicely and users can have good sense of 3D at very high elevation.
Are iZugar lenses, rigs, accessories compatible with GoPro HERO3 & 4?
iZugar lenses, rigs, accessories are compatible with GoPro HERO4 Black, HERO3 Silver, HERO3 & HERO3+ accessories.
Can I use other lens with the iZugar mount?
With iZugar premium lens, you can get full spherical pano if the full 180x180x180 field of view was captured by the cameras. However, most lenses available in the market are not making sharp & nice color at the rim zone of the circular image, making the stitching work very difficult and down grade the output quality.
iZugar tested over 30 mini lenses from the market before making our very own one. We designed our own lens to maximize the FOV based on GoPro Hero 4 and produce sharp image at the edge, enabling sharp panorama at all regions.
Can order the Z6X3D Rig displayed in Photokina2014?
Z6X3DC is a Made-to-Order product. Each of the Z6X3DC rig will be printed with an industrial grade SLA 3D printer with highest precision & strength available in the market. The Ironman-Red was a special edition exclusively for the Photokina2014, and the normal consumer version will be painted as dull black color for easy blending into the scene. You could choice one of the following colors if you order 2 set of Z6X3DC at 1 time. Simply place your order and drop us a note with the color you want. 
For more info, feel free to contact us at
vr@izugar.com
How can I control multiple cameras?
Pair your multiple cameras with 1 WIFI before installation to the mount.
Once the multiple cameras are paired to a remote, the remote controls all cameras at the same time.
Once the multiple cameras are paired to a remote, the remote controls all cameras at the same time.
How to choose the right microSD card?
You will need a SD card which is fast enough to record 4K video, has some of the fastest transfer and in-camera speeds.
We recommend to get a UHS-1 cards with 4K UHD, speed up to 95MB/s to support the camera.
We recommend to get a UHS-1 cards with 4K UHD, speed up to 95MB/s to support the camera.
How to display 3D360 on Oculus Rift, view on Internet and smartphones
Currently there are many free players can play 3D360 media nicely on desktop such as VRplayer, Kolor Eyes player, and Totalcinema360. Select the media source as 2D spherical format and track with Oculus Rift DK2, users shall able to see the panoramic video with head tracking. Users can also view the 360 immersively on smartphone HMD adaptors like iZugar ZVR-lite, Google Cardboard or the Samsung Gear VR with 360 video playback apps, such as Kolor Eyes player (iOS/android) or VRplayer (android) or our new app. Users can still track the 360 and display them nicely with full screen without the HMD adapter.
How to make 3D360 video?
The Z6X3D works like a pair of Z3XC, with slightly offset positions for stereo depth.
When all 6 video feed were stitched, you may adjust the vertical & stereo alignments before rendering the pano video for the Left & Right visions.
Once the video paired, you could combine it as “above/below” or “side-by-side” 3D format, with a simple script with FFMpeg.
How to stitch videos together?
Stitching work can be done fairly fast with a simple click when you apply the lens preset correct.
You may view the stitching video and download the preset file here.
The preset file serves as a quick start and optimization is needed to fix the parallax artifacts.
I received the Z6XC Rig – What else do I need?
Here are your packing list:
- iZugar Z6X3DC Rig with GoPro HERO4Black.
- Don’t forget the Batteries or microSD Cards =)
- GoPro Wifi Remote Controller (For Multiple Cameras Controlling)
- Mini Tripod
Is it difficult to change the lens by myself?
Lens change of Hero4/Hero3+/Hero 3 Camera is easy with the following steps:
Please find below the lens change video.
Please find below the lens change video.
Is there any warranty on the modified GoPro®?
Product warranty by GoPro® becomes invalid after applying any small modification or disintegration onto the product. <br>
In this case, iZugar cannot take any responsibility for any modification applied to the GoPro® product.
However, we will stress-tests the GoPro before any modification.Which stitching software should I use?
iZugar provides a stitching template made with PTGui. Users can use the template for easier stitching once the video was synchronized. When the reference pair was aligned, users can render the L/R video using PTGui via batch jobs, or done more quickly with VideoStitch or Kolor autopano video. We are working close with the video stitching engines to enable easier 3D360 workflow in the short future.
iZugar Z8XL FAQ
Any limitation on length of continuous shooting of E1 iZugar Custom Editon(>90 minutes in 4K)?
According to the manufacturer, camera could shot upto 90 minutes on full charge.
The camera could ran on the charger to extend the operating time longer than 90 minutes.
There is no limitation to the recording length of this camera except as to memory card size and battery life
Any tips for easy focus calibration on E1 – iZugar Edition?
Since the image is highly compressed onto a circle, you may want to zoom in for seeing the details when watching through the small display on the back. Simply set the camera to 1:1 mode (like 1920*1920 or 2432*2432) and use the MF assist mode, you can zoom into the center portion. by checking some calibration chart or something with high contrast you can calibrate your lens much easier.
Or, it you get access to some nice external display which can zoom 100% and with peaking function, the job could be done much faster.
How long does the battery last when shooting?
The battery has a 2,000mAh capacity and is user removable, and Z Camera will include two batteries with the unit. Battery life varies depending on usage. Recording at 4K with Wi-Fi turned on will result in 45 minutes of recording time on a charge, while turning Wi-Fi off will increase the run time to 80 minutes.
How to assemble Z8XL?
Step by step on how to assemble the Z8XL.
How to choose the right microSD card?
You will need a SD card which is fast enough to record 4K video, has some of the fastest transfer and in-camera speeds.
We recommend to get a UHS-1 cards with 4K UHD, speed up to 95MB/s to support the camera.
We recommend to get a UHS-1 cards with 4K UHD, speed up to 95MB/s to support the camera.
How to stitch videos together?
Stitching work can be done fairly fast with a simple click when you apply the lens preset correct.
You may view the stitching video and download the preset file here.
The preset file serves as a quick start and optimization is needed to fix the parallax artifacts.
How to use the sync cable for Z8XL?
1. Download the CFG file HERE under the folder \MISC on every SD cards for the rig.
2. Make the required connection as shown in the sync cable layout below.
- Set the micro button at the sync Cable to M for the master cam, and S for the slave cams.
- Recheck the cables. the output port from one dongle is connecting to the input port on the next one.
- Connect the sync cable when power is OFF.
- Start the master cam first, then the rest of the slaves in sequence.
- Set the same video mode & other color setting manually on every camera.
- When you press the start button on the master cam, every cam will start recording at the same moment. the light may be blinking off phase, but the video shall be recording in sync. When the shooting is done, press the shutter of the master cam again. You may also connect the master cam to it’s smartphone app and trigger the shutter wirelessly.
- Please note that only video mode is working, not in Photo mode or time lapse mode.
iZugar MKX22 Fisheye Lens User Manual available for download
iZugar User Manual available for download, please click the link below:
iZugar MKX22 Fisheye Lens User Manual (English)
iZugar MKX22 魚眼使用说明书 (Chinese)
iZugar MKX22 Fisheye Lens User Manual (English)
iZugar MKX22 魚眼使用说明书 (Chinese)
Why?
For best performance, we want a perfect hardware to match our precise optics. A super fisheye lens is super sensitive to the mechanical tolerance. iZugar work with ZCam to make sure every single frame deliver the highest quality that the super fisheye lens could get.The Upgrades
The ZCam E1 – iZugar Custom Edition featured hardware and firmware upgrade.- The custom mount has been re-calibrated for peak focus performance.
- Featured with an exclusive 1:1 video mode for fisheye capturing.
- At 2432 by 2432 pixel at 30fps, we can:
- take the circular image at higher pixel efficiency.
- have similar field of view on both vertical and horizontal directions.
- a great help in stereoscopic workflow!
- Excluding the dark corner.
- a more accurate exposure metering for circular image!
Quality
We guarantee the quality of the combo (iZugar Z4XL) yet we can’t help if you use E1 from other sources as it may not be fully compatible.What is the mounting thread on iZugar Z8XL?
You will need a standard 1/4″ screw thread for attachment the rig to your tripod or monopod.
What’s make iZugar MKX22 Fisheye lens so unique?
Technical details available on this spec sheet.
*iZugar MKX22 fisheye compatible with Micro Four Third Camera such as BlackMagic, Panasonic GH4 / GX85…etc
However, for ZCam E1, we can only guarantee the iZugar MKX22 fisheye quality with ZCam E1 – iZugar Custom Edition.
We cannot help with ZCam E1 that you get from other sources. For more info on the iZugar Custom Edition, please visit here https://www.izugar.com/faq/izugar_e1/
K2 Pro with iZugar MKX200 FAQ
K2 Pro – Can I use ND filter with iZugar MKX200?
There is no ND filter in the system. You can stop down the aperture to f/11 if needed. Some users may put some gel sheet at the rear side of the lens, but we do not recommend it as the distance between the lens and the sensor is really close and it will also void the 1-year limited warranty.
K2 Pro – How to control?
For VR180 we want both camera use the same shooting parameters, and set the aperture to the same value as well. Unlike the K1 Pro, this is a pre-production edition that do not have unified control, so we have to control them manually. The camera on the right side can be controlled as the usual way as the standard E2, with a tiny screen. However in this pre-production unit the camera on the left side does not have a display and buttons on the top, so we have to set the parameters like video resolution / ISO / color mode / encoder… with a Smartphone app via a type-C cable (a lightning-to-typeC cable will be very handy if you are an iPhone user), through wifi to your smartphone app, or connect to a router and control with the Z CAM Controller on your computer. Exposure and white balance can be set as co-ordinated mode in the multicam menu, you can disable them and set everything manual.
K2 Pro – Live Stream with Wonderlive
K2 Pro – Quick Reference Guide (For New Users)
K2 Pro – User Manual
K2 Pro – What is the output resolution?
K2 Pro uses the same sensor as the standard E2 which is at 4.63 µm grade. Each sensor cell is 54% larger than the Sony A7R IV, that is how we get these smooth footage even in extremely low light situations. However the large sensor pitch size shall inevitably limit the output size. The iZugar MKX200 fisheye lens is tailor made for E2, and it is perfectly match on the 2772p 4:3 mode. After unwarping the native output resolution is at 5.5K. We prefer to export as 5120×2560@60 for high frame rate content, or rescale to 5760×2880@30 for mono for distribution. Anyway the iZugar MKX200 fisheye lens is very sharp from edge to edge, scaling up a bit or even to 6K will not have obvious impact to the final render quality.
Payment
Method of Payment – Bank Transfer
Bank Transfer Information:
**All prices and amounts on this site are expressed in USD.Bank charges to be paid by buyer.
If you are making a bank transfer, you will receive an email from iZugar with an Order ID and the bank transfer information below about making the transfer.
*From USA:
For remittance from USA, you should also provide CHIPS No. 010522 in addition to the bank account information and Hang Seng Bank Limited’s SWIFT code.
You should receive this e-mail within an hour after placing the order. If the e-mail does not arrive, please contact vr@ izugar.com.
Please put the Order ID to the Payment Reference for bank transfer.
Please be noted all prices and amounts on the order are expressed in USD, unless otherwise specified.
Payments made by bank transfer takes 3-5 days to process.
Pre-orders and Back Orders
Pre-Orders
What is a pre-order?
A pre-order is the ability to secure a product prior to the official release date.
Why should I pre-order?
We deliver our products to customers on a first come first served basis (in order of when payment were made). Pre-orders are convenient because they allow you to secure your item ahead of time. It guarantee that you’ll be among the first to get your item.
When will I receive my pre-orders or backorder?
At the time of purchase, an estimated shipping date will be provided for your pre-order or back order item, which will indicate the approximate time frame. Once you receive your shipment notification, please expect to receive your order within 2 to 3 working days.
Where can I check my status of pre-order or back order?
You will receive the following:
-
- Email notifications to confirm that your pre-order or backorder will ship as soon as stock is available.
- An email to confirm whether it has been shipped.
Return Policy
Return Policy
All sales are final.
Sales items are not eligible for return.
No refund or exchange policy for the mount. Lens warranty up to 7 days. iZugar guarantee the optical quality & craftsmanship of the lens, excluding damage by improper use or handling. In case lens replacement was needed, buyer shall responsible for the extra shipping cost.
Wrong Item Return
In the event that we process an order incorrectly we will gladly replace that item.
To arrange to replace your product, please contact Customer Care at vr@izguar.com or +852 3489 0262 Monday – Friday between 9 AM – 6PM GMT+8.
Shipping & Delivery
Customs, duties and taxes?
Your country’s import duties, taxes and fees are not included in the item and shipping totals.
When ordering from iZugar, you’re responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country.
Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country.
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Note: Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment. As the importer of record, you or the party to whom you are shipping may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID. Countries that require an identification number include: Argentina, Brazil, Chile, China, Ecuador, Israel, Peru, South Africa, South Korea, Taiwan, and Turkey.
If you refuse to clear the custom, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, the cost of returning the package to iZugar, and the cost of resending the package to you. Recipients are also responsible for indemnifying iZugar for all extra cost incurred in such cases and under no circumstances will iZugar provide refunds on the purchases.
When ordering from iZugar, you’re responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country.
Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country.
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Note: Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment. As the importer of record, you or the party to whom you are shipping may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID. Countries that require an identification number include: Argentina, Brazil, Chile, China, Ecuador, Israel, Peru, South Africa, South Korea, Taiwan, and Turkey.
If you refuse to clear the custom, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, the cost of returning the package to iZugar, and the cost of resending the package to you. Recipients are also responsible for indemnifying iZugar for all extra cost incurred in such cases and under no circumstances will iZugar provide refunds on the purchases.
Do you ship to my country?
How are shipping fee calculated?
The shipping cost varies per product and selected shipping method. By adding products to your cart and accessing the Shopping Cart page, you can instantly view the shipping charge prior to completing your order. The shipping charge will change if you add or deduct products, or choose a different shipping method.
Your country’s government may require customs taxes or other clearance fees to be paid before delivery. Local taxes and fees of this nature are not included in the shipping costs or Grand Total of your order. iZugar has no control over and is not able to provide compensation for customs taxes or any related local charges.
Your country’s government may require customs taxes or other clearance fees to be paid before delivery. Local taxes and fees of this nature are not included in the shipping costs or Grand Total of your order. iZugar has no control over and is not able to provide compensation for customs taxes or any related local charges.
Lithium Battery
From time to time, courier will change its requirements for shipping lithium batteries by air. The following information is subject to change, and we will try our best to update the information as it become available.
Lithium Ion Battery Service Limitations Several passenger and cargo airlines that our shipment service providers: DHL/Fedex/UPS uses to serve some markets around the world now prohibit shipments of lithium ion batteries packaged without equipment (UN3480, shipped in accordance with Section II of IATA Packing Instruction 965) on their aircraft. As a result, some countries are no longer available as destinations for these DHL or Fedex or UPS shipments.
In such case, we will change your designated shipment service provider in order to met the local regulation, without prior notice.
For more information on lithinum ion batteries, please visitDHL or Fedex or UPS
Lithium Ion Battery Service Limitations Several passenger and cargo airlines that our shipment service providers: DHL/Fedex/UPS uses to serve some markets around the world now prohibit shipments of lithium ion batteries packaged without equipment (UN3480, shipped in accordance with Section II of IATA Packing Instruction 965) on their aircraft. As a result, some countries are no longer available as destinations for these DHL or Fedex or UPS shipments.
In such case, we will change your designated shipment service provider in order to met the local regulation, without prior notice.
For more information on lithinum ion batteries, please visit
Order Tracking
Processing Time
Orders are processed Monday through Friday, excluding public holidays.
Unless specified, orders confirmed before 12pm GMT+8T will be processed the same day and ship within 1-3 business day, pending product availability and credit card approval.
Shipment to China 国内物流
中国
有关锂电池空运货件所适用的法规已变更。
不含锂电池货件 – 发顺丰速运往中国国内。
含锂电池货件 – 发DHL/Fedex速运往中国国内。
对于发往中国的清关时间，税务视乎当地海关而定。建议使用国内货运代理清关，以使货件第一时间顺利通关过检。
China
iZugar ships via SF Express to China for shipment without lithium batteries.
iZugar ships via DHL/Fedex to China for shipment containing lithium batteries.
For shipment to China custom clearance time and tariff are varies depending on many reasons: such as times, items, destination and custom offices.
We recommend our China customer to use a Freight Forwarding Company or at least a Freight Broker to make the customs clearance process smooth for the shipment.
有关锂电池空运货件所适用的法规已变更。
不含锂电池货件 – 发顺丰速运往中国国内。
含锂电池货件 – 发DHL/Fedex速运往中国国内。
对于发往中国的清关时间，税务视乎当地海关而定。建议使用国内货运代理清关，以使货件第一时间顺利通关过检。
China
iZugar ships via SF Express to China for shipment without lithium batteries.
iZugar ships via DHL/Fedex to China for shipment containing lithium batteries.
For shipment to China custom clearance time and tariff are varies depending on many reasons: such as times, items, destination and custom offices.
We recommend our China customer to use a Freight Forwarding Company or at least a Freight Broker to make the customs clearance process smooth for the shipment.
Shipment to Russia
Russia
Strengthened control measures introduced by Customs authorities in Russia to verify the full compliance of the documentation for imported goods can lead to significant delays in the processing of shipments.
iZugar ships via DHL or Fedex to Russia. DHL or Fedex ships to a Russian company address only (No Private Individuals).
Most Russian companies will have the designation of an OOO, OAO, ZAO (the equivalent of “Ltd.”, “LLC”, “GmbH” etc.), showing the type of company structure.
For shipment to Russia, custom clearance time and tariff are varies depending on many reasons: such as times, items, destination and custom offices.
We recommend our Russia customer to use a Freight Forwarding Company or at least a Freight Broker to make the customs clearance process smooth for the shipment.
For more info on the shipment guideline, please visit
Standard shipping time
We Ship Worldwide! iZugar ships all over the world every day.
You can expect to receive your order shipped via DHL or Fedex or UPS to major countries within 1-3 days.
Please note that a signature is required for delivery. We suggest having your parcel shipped to your workplace if no one is home during the day to sign for your delivery.
Most delivery delays are due to unavoidable customs checks or because no one is home to sign for the delivery.
The estimated transit time* for Package from Hong Kong to the major countries.
*Source: DHL/Fedex/UPS excluding the shipment pickup day and public holidays at destination. Exact transit time varies depending on declared value, commodity and government regulations at destination.
| Country | DHL (Working days) | Fedex/UPS (Working days) |
|---|---|---|
| Australia | 1-2 | 1-2 |
| Canada | 1-2 | 1-2 |
| France | 1-2 | 1-2 |
| Germany | 1-2 | 1-2 |
| Italy | 1-2 | 1-2 |
| Japan | 1-2 | 1-2 |
| South Korea | 1-2 | 1-2 |
| The Netherlands | 1-2 | 1-2 |
| Singapore | 1-2 | 1-2 |
| United Kingdom | 1-2 | 1-2 |
| United States of America | 1 | 1-2 |
| China | 1-2 | 1-2 |
If your country is not listed on the table above, please visit
to calculate transit time of your shipment for delivery. If you need more details, please contact us at vr@izugar.com with city name and post code, if any.Where is your store? Do you have a showroom?
iZugar ships worldwide via DHL or Fedex of UPS.
As an online only retailer, we do not have a showroom to display our products.
Stock & Product
Product Photos
The essential characteristics of items are presented in on each of the item pages.
Images, photos and colours of items sold may, however, not correspond to the actual colour.
[ig_spacer div_margin_top=”10″ div_margin_bottom=”10″ disabled_el=”no” el_title=”Spacer” copy_style_from=”0″ ][/ig_spacer]